You may request a refund for any product purchased online within 3 days of receipt. If the entire order is returned, a full refund will be issued, excluding delivery charges.
Returns must be completed within 3 days of receiving the order.
Excessive returns may result in the rejection of future requests.
Return Process
To return an order for a refund, ensure the following:
The product is in its original condition, with all packaging intact.
The original invoice is included with the return.
Return timeframe may be subject to local regulations. Specific terms apply to promotional offers.
Return Policy Conditions
Free items received with your purchase must also be returned.
Products must be handled with care, remaining unused and in their original condition. We reserve the right to refuse returns or exchanges for damaged or lost items.
Returns or exchanges are not accepted for lingerie, swimwear, women’s underwear, socks, hats, perfumes, health and beauty products (e.g., skincare, makeup, cosmetics), or customized products.
For incorrect, damaged, or non-conforming products, a refund for the purchase price will be issued. Return the product in its original condition as soon as possible.
Refund Process
Refunds will be processed upon receipt of the returned or exchanged product, excluding delivery charges.
Refunds will be issued to the original payment method. Allow up to 14 business days for processing by your bank or credit card company. Shipping charges are non-refundable unless the product is defective or damaged.
Order Cancellations
You may cancel your order within two hours of placement by emailing [email protected]. If payment was made using a credit card or Mada card, we will promptly cancel the authorization or initiate the refund process.
If the order has already been handed over to the shipping company before cancellation, the shipping fees are non-refundable and will not be included in the refund.
Replacement Policy
Replacement Process
You may request a replacement within 3 days by emailing [email protected]. Our team will contact you within 3 business days to arrange the replacement.
Alternatively, visit one of our stores to process the return and exchange the product. Replacement is subject to product availability and return policies.
Shipping & Delivery Policy
Shipping Fees
Local Orders
Shipping is free on orders totaling more than 500 SAR.
International Orders
Shipping is free on orders totaling more than 265 USD or the equivalent in the customer’s local currency.
Shipping Fees Details
Shipping fees are listed on our website and are subject to change without notice. The shipping fee at the time of purchase will apply.
Shipping fees are non-refundable if the order is canceled after being handed over to the shipping company.
Delivery Times
Domestic Delivery (Saudi Arabia)
Express Delivery in Riyadh: Within 4 hours of the order.
Standard Delivery to Major Cities: 1-3 days.
Standard Delivery to Cities and Provinces: 3-5 days.
