1. Compliance with Local and International Laws and Regulations
Taxes and Customs: “MINDMADE” complies with all applicable laws and regulations in the Kingdom of Saudi Arabia. These laws are based on government regulations related to e-commerce, taxes, and customs. Our parent company, “مكان الحياكة,” is a Saudi-registered company with registration number [1010884835], and our tax number is [311670242900003].
2. Customer Data Protection
Privacy Policy: We are committed to protecting the privacy of our customers in accordance with international standards, such as the General Data Protection Regulation (GDPR). We collect and store customers’ personal data for the purpose of improving their shopping experience, and this data will not be shared with any third party without the customer’s consent. You can read our full data protection policy on the Privacy Policy page.
Information Security: We use advanced encryption technologies to ensure the protection of customer data, including encryption during data transmission (TLS/SSL) and encryption of sensitive data within our systems. We are committed to providing the highest levels of security to protect your data from unauthorized access or breaches.
3. Fair Trade and Social Responsibility
Ethical Practices: “MINDMADE” is committed to international standards of ethical business practices, including respect for labor rights and maintaining a safe and fair working environment. We ensure that all our products come from suppliers who adhere to the same high standards.
Environment and Sustainability: We offer some eco-friendly products as part of our commitment to sustainability. We aim to have all our products be environmentally friendly by 2030.
4. Intellectual Property Rights
Copyright and Trademark: The “MINDMADE” brand is a registered trademark in the Kingdom of Saudi Arabia with the Saudi Authority for Intellectual Property under registration number [1444046458], owned by “مكان الحياكة.” We strictly protect our intellectual property rights against any infringement.
5. Consumer Protection
Return and Exchange Policy: You can review our return and exchange policy by visiting the following link: [link here].
Misleading Advertisements: At “MINDMADE,” we are committed to ensuring that we do not engage in any misleading advertising. We protect consumers from deception, and all our advertisements are broadcast exclusively through our official social media channels. We bear no responsibility for advertisements published through any unofficial channels.
6. Product Safety and Quality
Product Safety: All our products adhere to the highest safety standards, and we are committed to providing safe and compliant products.
Inspection and Quality: Our products comply with global standards, and we issue quality certifications from the Saudi Standards, Metrology, and Quality Organization (SASO).
7. Financial Transparency
Financial Disclosure: We are committed to transparency in all our financial transactions, and any additional fees are clearly disclosed during the purchase process.
Secure Payment Policies: We work with global payment partners to ensure the protection of your payment data, such as payment gateways licensed by the Saudi Central Bank.
8. Shipping and Delivery Compliance
Shipping Companies: We work with the best local and international shipping companies to ensure that all orders are delivered with the best customer experience. We regularly evaluate the performance of these companies to maintain the highest level of service.
Delivery: You can review our delivery times and shipping rates by visiting the following link: [link here].
9. Dispute Resolution
Dispute Resolution Policy: You can submit complaints or disputes through the following link: [link here]. For legal disputes, all proceedings and disputes are subject to the laws of the Kingdom of Saudi Arabia and will be heard in Riyadh.
10. Third-Party Disclosure
Third-Party Partners: We collaborate with shipping companies and electronic payment gateways as partners in our operations. All third-party partners we work with adhere to the same high compliance standards we operate under.
